Title: Warranty and Training Officer

Req ID: 724

Description:

Purpose of the job:

To provide upper management with updated training plan for relevant staff when required, including all brands.
To carry out training needs analysis/competency assessments in liaison with the manufacturer and if needed HR Department.
To develop training courses to address identified weaknesses in knowledge and skills.
To deliver the necessary training courses
Constantly develop oneself to be updated with the latest available information on vehicle products and technical features, servicing and technical issues.
Attend ‘train the trainer’ courses to acquire the latest information, the authority to conduct training courses in market and the needed training support materials from manufacturers.
To get the necessary approval and communicate training plans to all relevant staff within the company network
To provide coaching on diagnosis, evaluation and fault finding in vehicles when required.
To facilitate technician with technical information and work processes when help is needed
To share skills and knowledge to develop others within the dealership. Maintain records of the staff and training activities for easy access when required
Ensure that training areas are clean and tidy, organized and safe from hazards to health and safety.
Advise Management on matters of training facilities, equipment needs and health and safety concerns.
Seek to find ways to delight customers whenever interacting with them.
Discuss with customers vehicle queries of a technical nature and provide reassurance in terms of dealership expertise and competence when needed.
To enhance the reputation of Euro Motors at every opportunity when interacting with others.

Process Warranty Claims and paperwork on a timely basis for each franchise/distributor according to dealership or manufacturer policy.
Reconcile warranty receivables with payments and post on computer or excel sheet.
Handle rejected claims according to dealership or manufacturer specifications and follow up on outstanding claims.
File and maintain service records.
Assist Warranty Supervisor & cover his absent.
Provide support to service department and management as needed which related to warranty issues,
Attending meetings and training on updated warranty information.
Other duties as assigned by management related to warranty.
Monitor and scrap Warranty Parts as per dealership or manufacturer Policy