Title:  Receptionist

Job Overview
First Motors is seeking a highly motivated and customer-centric Receptionist to join our dynamic team. This is a full-time position offering an exciting opportunity to contribute to the success of our customer service operations. As a Receptionist, you will be the first point of contact for our clients, providing exceptional service and support via phone. You will play a key role in maintaining client satisfaction and upholding the company's reputation for excellence.

Responsibilities

• To receive and forward all telephone calls in an orderly manner and make record of them.
• To greet and guide visitors through the right channels without causing a disturbance to the employees.
• You should not allow visitors seated at the reception for a long time and assist them to have their issues sorted out in a well-mannered way.
• To listen attentively to visitors complaints and guide them to the appropriate channel.
• To ensure the reception area clean & tidy.
• To serve as a contact point for all general maintenance concerns, enquiries, complains, problems, and other related matters.
• Assist with other related clerical duties such as photocopying, faxing, filing, etc.
• To assist in any type of typing works as and when required.
• To receive and dispatch any courier packages handed over to you, forward them to their respective Depth Courier Companies and to ensure dispatch and receipt in time.
• To follow up with customers after service/sales visit.
• To collect data from customers.
• To book service appointments.
• To carry out other related jobs as assigned by the Management from time to time.

Qualifications

• Minimum of 0-2 years of experience.
• Secondary School or any relevant education.
• Excellent communication and interpersonal skills, with a clear and professional telephone manner.
• Strong problem-solving abilities and a customer-focused approach.
• Ability to handle a high volume of calls in a fast-paced environment.
• Proficiency in English (written and spoken). Knowledge of additional languages is an advantage.
• Prior experience in a similar role is preferred, but not essential.
• Strong computer skills and experience with CRM systems is desirable.
• Ability to work flexible hours, including evenings and weekends, as required.