Title: IT Support Officer

Req ID: 1220

Description:

Job Overview
At Alzayani Investments, we are seeking a highly skilled and versatile IT Support Officer to join our team. This position requiring a unique blend of traditional enterprise IT expertise and a deep understanding of modern smart-device ecosystems.

You will act as the escalation point for complex technical issues while taking primary ownership of configuring, supporting, and maintaining a wide array of personal and connected devices. The ideal candidate is a proactive problem-solver who is just as comfortable managing a Windows Server environment as they are troubleshooting a smart home integration or a mobile device.

Key Responsibilities

End-to-End Technical Support: Provide comprehensive Level 1, Level 2, and Level 3 support to users, ensuring the rapid and professional resolution of complex hardware and software issues.
Personal Device & Mobile Management: Serve as the primary support lead for all personal and mobile devices. Set up, configure, and troubleshoot iOS and Android smartphones, tablets, and personal computing devices.
Smart Ecosystems & AV Support: Install, configure, and troubleshoot Smart TVs, media streaming boxes (Apple TV, Android TV), and smart home/office automation systems.
CCTV & ELV Systems: Support, maintain, and troubleshoot Extra Low Voltage (ELV) infrastructure, including IP CCTV camera systems, access control, and related physical security tech.
Network & Wireless Infrastructure: Manage and troubleshoot network connectivity issues across LAN, WAN, and complex wireless (Wi-Fi) deployments. Handle L2/L3 network troubleshooting involving switches, routers, and access points.
Server Administration: Assist in the administration and maintenance of Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.
Documentation & Vendor Management: Maintain accurate IT inventory, document system configurations, and liaise with third-party vendors and service providers for specialized equipment repairs.

Qualifications

Bachelor's degree in Computer Science, Information Technology or a related field.
Minimum of 3 years of experience in a similar role, preferably in the investment or financial sector.
Strong knowledge of hardware and software systems, including Windows and Microsoft Office.
Experience with troubleshooting network connectivity and performance issues.
Knowledge of security protocols and best practices.
Excellent communication and interpersonal skills.
Ability to work independently and in a team environment.
Proactive and able to prioritize tasks effectively.