Title:  IT Infrastructure Specialist

Job Summary
The ideal candidate will have a strong background in supporting and managing IT infrastructure, with a focus on optimizing performance and ensuring reliability. This role requires a detail-oriented individual who can effectively collaborate with various teams to deliver high-quality infrastructure solutions.

Job Responsibilities

• Design, configure, and install various network devices like routers, switches, firewalls, and VPNs. Handle the physical and logical layout of the network, including both Local Area Networks (LANs) and Wide Area Networks (WANs).
• Monitor system performance and troubleshoot issues to ensure optimal operation of infrastructure components meeting departmental service levels.
• Perform regular maintenance, system upgrades, and patch management to ensure all network hardware and software are up-to-date and functioning properly. Conduct capacity planning to ensure the network can handle future growth.
• Manage and maintain IP telephony and voice communication systems across departments.
• Provide Tier 2 or 3 support for network and infrastructure-related issues, diagnosing and resolving problems related to connectivity, performance, and outages. Work with other IT teams and end-users to resolve issues.
• Support the design, implementation, and management of IT infrastructure & Voice systems, including on-premises servers, Storages, networks and cloud services.
• Provide technical support and guidance to team members and other departments/Projects.
• Implement and maintain network security measures, including firewall rules, access controls, and security policies. Monitor for security threats, identify vulnerabilities, and respond to security incidents. Work with SOC and CISO team to close any security gaps identified as per the criticality measures.
• Manage and configure firewalls, switches, and routers to maintain network security and efficiency.
• Collaborate with vendors and cross-functional teams to identify and address infrastructure needs and challenges.
• Assist in planning and executing infrastructure upgrades and migrations with minimal disruption to services.
• Maintain documentation for infrastructure configurations, processes, and procedures.
• Stay updated on industry trends and best practices to recommend improvements to infrastructure systems.

Qualifications

• • 2-5 years of experience in supporting infrastructure.
  • Bachelor's degree in Computer Science, Network Engineering or Computer engineering, information technology or any other related field.
  • Technical Proficiency: Strong understanding of server and network configurations, virtualization technologies (e.g., VMware, Hyper-V), and storage solutions.
  • Communication: Excellent verbal and written communication skills to convey technical information to non-technical stakeholders.
  • Networking Skills: Knowledge of networking protocols (TCP/IP, DNS, DHCP) and experience with firewalls, VPNs, and network security.
  • Cloud Technologies: Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and experience in managing cloud infrastructure.
  • Monitoring and Diagnostic Tools: Experience with system monitoring tools (e.g., Nagios, SolarWinds) to ensure uptime and performance.
  • Scripting and Automation: Basic knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks.
  • Problem-Solving: Strong analytical and troubleshooting skills to resolve infrastructure-related issues efficiently.
  • Documentation Skills: Ability to create and maintain clear and comprehensive documentation of infrastructure configurations and processes.