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Title: Bodyshop Service Advisor

Req ID: 869

Description:

JOB DESCRIPTION

Employee Name :

Position Title : Service Advisor

Department : BodySHop

Division : Division

Reporting to : BodyShop Manager

JD Prepared on :

Purpose of the job:

To ensure optimum advice and customer care quality for Service customers
Ensure that an acceptable standard of Quality Management System is maintained in accordance with recognized working practice and company’s Quality Manual and Policy.

Duties and Responsibilities:

Service staff should enter all customer details in the database (Kerridge database)
To carry out service advice at the car together with the customer at the appointed location; fault diagnosis (if appropriate, together with a diagnosis specialist)
To organise test drives to ensure correct diagnosis by a Service technician and workshop master technician
To create complete and detailed orders with vehicle data, diagnosis, estimated FRU (operation times) and working hours, completion date, scope of costs; detailed description of faults (original statements by customer)
To check parts availability prior to start of repairs
To offer accessories and lifestyle products, as well as the services of the dealership within the framework of the advice discussion
To advise in handling accident damage
To sell services not yet performed (telephone offers)
To ensure customer mobility
To plan workshop orders on the capacity planning chart and assign technicians to the orders with the co-operation of the workshop master technician
To obtain customer approval for extensions to orders and provide this information to the workshop master technician / time scheduling
To check and approve the complete and correct invoicing for services
To observe the applicable Terms and Conditions of Repairs
To perform final approval with test drive and check of invoice
To explain the invoice
To hand over the car to the customer
To perform regional market and competition surveys of services on offer
To provide information on prices and agree schedules
To assess warranty and goodwill applications from both a professional and technical point of view
To agree on payment terms with the customers, according to principles established with the directors
To record vehicle data for the customer file
To draw up findings reports in the case of repairs not carried out
To make cost estimates taking all-in prices and maintenance (in accordance with the current value) into account
To assign loan and rental cars to customers
To organise regular demand-oriented telephone prospecting for services
To pass on information to Parts Sales to optimise parts supply
To organise and check product recall campaigns
To invoice orders
To split warranties

Authority:

N/A

Monthly & Yearly Reports:

As specified in duties & responsibilities

Work Experiences:

Diploma in Auto Technology or equivalent

Skills:

Communication skills, Organized, Technical skills of automotive repairs

Working Conditions:

Saturday – Thursday - 8:00 am – 5:00 pm / Thursday Half Day

Note:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job, but the general details considered necessary to describe the principal function of the job identified and shall not be considered as a detailed description of the entire work requirement that may inherent in the job. While this list is intended to be an accurate reflection of the current job, the management reserves the right to revise,

alter or modify the function and duties of the job or to require additional or different tasks to be performed when circumstances change.

The Company reserves the right to transfer you to a job of similar nature within the scope of the Company’s activities.

In order to achieve the above objectives, you will need to build a strong, motivated team, which is innovative, efficient and embraces new technology.

I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me.

_____________________ ____________________

Bodyshop Manager Service Advisor

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